FAQ – Bb Collaborate

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How to configure firewall or router to use with Bb Collaborate?

Please see the details on Support Portal page.

Error message unidentified developer

Users who are using OS X 10.8.5 and Firefox might receive error message of “meeting.jnlp can’t be opened because it is from an unidentified developer” when trying to launch Bb Collaborate. To fix this error, save the file. Then, change the suffix of the file from .jnlp to .collab (eg meeting.collab). You will be able to open this file with Bb Collaborate Launcher.

Why do I need to use the Bb Collaborate Launcher?

Several recent Java updates by Oracle have caused issues for Bb Collaborate users. Apple’s protection for Java on the Mac is also becoming increasingly disruptive for Bb Collaborate users with new default settings that prevent the application from launching seamlessly. The Bb Collaborate Launcher will help users when connecting to Bb Collaborate sessions. The launcher provides the Java needed to participate in Bb Collaborate web conferencing sessions, users no longer need to install and maintain the system version of Java.

Will the Bb Collaborate Launcher be used for viewing Bb Collaborate recordings as well as live sessions?

Yes, the Bb Collaborate Launcher will be required to view recorded sessions in the native Collaborate recording format. The Bb Collaborate Launcher is not required to view recordings that have been converted to MP3/MP4 formats.

Is Java 8 supported?

Java 8 is not fully supported with Bb Collaborate. Please install Java 7 from the Oracle Java archives or use Bb Collaborate Launcher.

Why the text in Bb Collaborate Chat gets progressively smaller as I typed?

This is a known issue with computers running Java 8. Java 8 is not fully supported with Bb Collaborate. Please install Java 7 from the Oracle Java archives or use Bb Collaborate Launcher.

How do I set Mac OS X File Associations to open .collab files properly when using Bb Collaborate Launcher?

Please refer to the Knowledge base article for details.

Can I join the meeting using Javaws (Windows)?

Yes, please follow the steps below:

  1. Click on the Bb Collaborate link from CloudDeakin.
  2. The link will open in a new tab.
  3. Click on the Launch Blackboard Collaborate Now link.
  4. From the pop-up, click on the Browse button.
  5. Click Browser button.
  6. Go to: C:\Program Files (x86)\Java\jre7\bin.
  7. Select javaws.exe as the default launcher.
  8. Click on Open.
  9. Now click the OK button.
  10. If you’re prompt to update Java, click Later.
  11. If you receive the security warning, click the Run.

The video guide is available on https://video.deakin.edu.au/media/t/0_c8cm8fyj

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