Echo Live Streaming

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What is Echo Live Streaming, and how is it used?

“Echo Live Streaming supports a blended distance-learning experience” – Echo360
Live Streaming enables students to login on their own computers or mobile devices*, and watch a presentation as it occurs. Students can contribute to the on-campus/in-theatre discussions via a chat feature. The live presentation is recorded, and all students & staff within your Unit (both on-campus, off-campus etc.) can later view the recording. In addition, the text chat log is kept and can be reviewed by teaching staff after the event.

Possible uses for LiveStream include the broadcast of events such as graduations, conferences, guest speaker sessions and resources for alumni. Users need a Deakin University login to view Live Streaming. If users do not have a Deakin University login, alternative access can be arranged.

Important Note: Live Streaming is a new technology, and successful participation in the LiveStream may not occur 100% of the time. Factors affecting Live Streaming include: equipment failures; Deakin computer network congestion; issues relating to the participant’s Internet connection; and issues related to the participant’s computer/laptop/mobile device type and browser/plug-in configuration. Best practice is to attempt to login to the LiveStream early (up to 15 minutes before) and contact IT support if you encounter issues.

With Live Streaming enabled, you will give your class as usual: using the lectern computer, laptop, document camera or other lecture theatre input devices; and answer student questions or lead discussions.

As an Echo Presenter, you are granted new capabilities within EchoSystem:

  • You can monitor the LiveStream.
  • The Student View of your presentation allows you to adjust things as needed during the LiveStream to improve the quality of the recording.
  • The Presenter view can be used to control the capture of the LiveStream, including pause and resume the LiveStream to allow for breaks, and to stop or extend the time allowed for the LiveStream if necessary. You can also stop the LiveStream if the class or event has finished before the scheduled end time. These adjustments will be reflected in the recording.
  • You can monitor or participate in text chat. In-theatre participants can use the chat feature for questioning or to provide feedback.

Note: Live Stream can be enabled in all Echo equipped venues.

What Deakin staff have said about Live Streaming?

Jaclyn Broadbent
Dr Jaclyn Broadbent, Lecturer, School of Psychology, Faculty of Health
First, let me say that I love live streaming. It provides a great alternate, synchronistic learning opportunity for students, and has allowed them to participate in lecture activities and chat with other students, in the process feeling connected to the lecture. I am now into my second trimester of live streaming, and we have had a great attendance rate. In T1, we had around 30 on-and-off-campus students attend each week (there was only 44 off-campus students). In T2, we have live streamed twice a week (a repeat lecture) and have been receiving attendance of 80-150 each week. While the lecture is running, a member of the unit team sits remotely and moderates live chat. This has been fantastic because it means the staff member can sit in the office and do other work while also answering the student questions. This trial has been so successful that the School of Psychology has adopted it across all its undergraduate units in T2.

Student View and Presenter View

The Student view and Presenter view of a LiveStream are different.

The Student view includes video, audio, chat, and presence (list of participants).

The Presenter view does not include audio or a watchable version of the video, only a small thumbnail-sized window is viewable so you can see that the video-stream is working. It is designed for lecturers speaking at the lectern who wish to self-monitor the session chat.

Important Note: Do not enter the LiveStream in Student view at the lectern desktop computer. This could cause undesirable audio and video feedback loop. This will affect remote users and will in turn, ruin the session recording.
Live Streaming Chat
Figure 1: LiveStream presenter view

The Presenter view consists of these applications:

  • Chat – Text chat with participants
  • Presence – List of participants in the session
  • Monitoring – Confirm that audio and video streams are being captured by recording devices
  • Capture control – Pause, resume, stop and extend the LiveStream.

Live Streaming Apps
Figure 2: LiveStream presenter applications

Staff who require the Presenter view must be enrolled in your unit’s Echo section as an Instructor. Check with the CloudDeakin support team. Please note that the system will only allow one person at a time to be logged in with the Presenter view.

Accessing the EchoCenter

Staff and Students will both access EchoCenter in the same way; although, as discussed, depending on roles within Echo, what they see will be different. When a Live Streaming request is received, it will be enabled by the CloudDeakin team.

Step 1 – Access the EchoCenter:

  • Login to CloudDeakin
  • Enter your unit or course site
  • Navigate to, and click on the appropriate EchoCenter link.

Step 2 – Determine the default view (Student or Presenter view):

  • At the top right you will see a settings icon that resembles a cog.
    If you do not see the cog (this can occur in Internet Explorer), you may need to try a different web browser such as Mozilla Firefox.
  • If Presenter Tools option is selected in the section titled ‘Live’, you will enter the LiveStream in Presenter view. Uncheck this option to enter the LiveStream in Student view.

Accessing Live Streaming
Figure 3: Accessing presenter view within the EchoCentre

Step 3 – Enter the LiveStream

  • Return to EchoCenter (see image above)
  • The Join Live Event Now button shown in the image below:Join live event
  • Click the Play button to launch the EchoPlayer.

If in Presenter view you should see Monitoring and Capture Control buttons, along with the other Apps listed on the right side of the screen. If you are not seeing the Monitoring and Capture Control buttons on your screen, you are not configured as or are not Instructor for this section or someone else has already logged in with Presenter view.
The image below shows the default Presenter view of a LiveStream. The chat window occupies the main portion of the window. Presenter tools appear to the right.

Live Streaming Chat
Figure 4: LiveStream presenter view

The Apps buttons shown will include:

  • Presence, Monitoring, Capture Control – these appear only in LiveStreams.
  • Info, Help – these appear for Echoes and LiveStreams.

At the bottom of the screen the Presenter Tools toolbar contains:

  • A timer, showing how long you have been logged in to the webcast
  • Buttons that allow you to show or hide the chat window or the Apps buttons
  • A “screen reset” button that reverts the screen to the original configuration, showing both the chat window and the Apps buttons

Moderating the LiveStream – Text Chat

Important Note: Never login to the LiveStream using the lectern desktop computer. If you have not been shown how to do this properly, you could cause an audio feedback loop. Students will stop being able to hear you, and in addition affect the recording. Audio feedback will also start to be heard in the lecture theatre.

iPad users: Currently, iPad users will need to install a Flash-enabled browser (such as Puffin) and login via a “Live Streaming URL”. This URL is different to the EchoCentre. If you are unsure, check how to make this available on your site with your local CloudDeakin support team. The LiveStream URL/link changes with each session and needs to be updated manually before each session. Configuration changes by IT teams should enable iPads the ability to login via the EchoCenter soon.

Participants in the Live Stream have access to a text chat feature. The chat logs will be attached to the recording for viewing later by teaching staff through the EchoCenter. So, you may wish to view or moderate the chat during the session or review it shortly after the event.

With Live Streaming comes new communication opportunities. Teaching staff may like to take questions with minimal disruption to the flow of the class, cloud (online) students are able to participate, perhaps for the first time in an on-campus session and be as up-to-date with information as their on-campus counterparts. On-campus students who cannot make the class in-person for whatever reason, can login and still view or participate remotely.

Method 1: Self-monitor

We recommend that presenters bring a laptop to the session. Place the laptop next to you at the lectern. Reduce the screen resolution or increase text-size if required. Ensure the laptop is muted (all sound switched off). If possible in the room, you may wish to connect the laptop to the second projector so the chat window is visible. If you do this, remember to re-select the main presentation screen. Echo includes the last selected device at the lectern panel in the LiveStream and recording. Access the LiveStream via the EchoCenter in your unit site. Enter the session using the Presenter view.

Method 2: Staff-moderated – teaching staff, tutors, colleagues etc.

Have other teaching staff or colleagues available to login to the Live Streaming session. This can be done in-theatre or remotely. These staff can monitor the chat and respond to questions. The Moderator may also alert the lecturer to a specific question in the chat via an agreed to method (e.g. Skype, email, hand in the air). If accessing the session remotely, the moderator will need the Student view to hear audio and see a watchable version of the video.

Method 3: Student-moderated – nominated student(s) in the classroom

Have a student in the classroom login and monitor the Live Streaming session. The student can alert you to a specific question in the chat via an agreed to method (e.g. Skype, email, hand in the air).

Method 4: Unmonitored

There is no obligation to monitor the chat. However, if noone is going to be doing so it is worth making sure students know. You may want to set a few ground-rules on how they interact with each other. Teaching staff can request access to chat logs.

Moderating the LiveStream – Capture Control

You can control the LiveStream of your class the same way you would control an Ad Hoc recording of a class.
In most cases, your primary use of the capture control feature of a LiveStream will be to pause and resume. However, you can also stop the LiveStream early or extend it if required (as long as no future recordings in the room will be affected).
Pausing a LiveStream may be useful for excluding short breaks in the class, or for taking time to set up an activity that may not need to be captured or streamed. However, the end time/duration of the scheduled class remains the same, so pausing for these is not necessary.
If you do decide to pause the LiveStream, keep the following in mind:

  • While paused, anything that happens in the room is not streamed to remote students and is not captured in the Echo recording
  • Remote students will see a dark screen with two vertical lines, resembling a Pause symbol. When resumed, remote students will again see the broadcast activity from the venue.
  • As remote students will only see a pause symbol, as a courtesy you should:
    • Explain that you are pausing the live stream and why. Use the chat feature, if available, to provide this information on the screen during the pause as well as verbally prior to pausing.
    • State when the live stream will resume. Again, use the chat feature, if available, to provide this information on the screen during the pause.
    • Ask remote students to keep their browsers open, remain logged in, and watch for the live stream to resume.

The pause/resume/extend functionality is accessed through the capture device’s web interface, the same way Ad Hoc recordings are accessed and manipulated. Follow these steps (screen-shots of this process will appear below the instructions):

  1. Access the Presenter view of the live event using an Instructor login.
  2. From the Apps buttons located on the right side of the screen, click Capture Control.
  3. From the Capture Control panel, click Capture Device.
  4. A browser window appears, requesting a login. Log in as an Instructor. This opens the capture interface for the device, shown below.
  5. Use the Stop Capture, Pause Capture/Resume Capture, and Extend Capture buttons, described below, to manipulate the live stream as needed.
    • Stop Capture – Stop the capture immediately, regardless of time remaining in the schedule.
    • Pause Capture – Temporarily suspends the broadcast. Once paused, the button changes to Resume Capture.
    • Resume Capture – Continues the broadcast. Once resumed, the button changes to Pause Capture.
  6. When finished, minimize or close the browser window to return to the Presenter view of the live stream.

Capture Control within LiveStream presenter view
Figure 5: Capture Control within LiveStream presenter view

How do I prepare myself and students for the Live Stream?

Students need a link to the relevant EchoCenter to access the Live Streaming. If you are unsure what this is, or how to add one please contact your local CloudDeakin support team. As previously mentioned, a Live Stream URL is needed for iPad users to join the session (plus a Flash supported browser like Dolphin or Puffin). If you need this added to your site, please contact support teams. Again, the Live Stream URL is different for each session, so needs to be updated manually.

Students should know (you can remind them) to arrive early for the LiveStream. They can enter a pre-session chat area 15 minutes prior to the session and check their computer or mobile device will work correctly. A computer with a reliable broadband connection is a must. Remind students to limit other Internet activity whilst viewing the LiveStream.

How do I request Live Streaming be enabled for my classes?

Please use Echo Booking Form to make booking. Once enabled, the central team will confirm and alert your local support team, so they can assist in preparations.

Apart from online guides, and theatre/tutorial room AV-support, what other support exists for LiveStreaming?

It is strongly recommended that you discuss your Live Streaming plans with local support teams. There are many tricks and traps (largely discussed in this document) that support teams would like to go over with you before you move ahead.

Will the Live Stream affect how the Echo recording is accessed?

No, nothing changes in this respect. The standard links to the EchoCenter or individual class will be used. If you want a copy of the chat log to review, you can request it (soon to be available via the EchoCenter).

* Mobile device warning: Do not rely on access via your mobile device. In LiveStream tests, desktop computers and laptops are much more reliable. Your mobile device may require the LiveStream URL (a different method of entering the LiveStream to the EchoCenter) which may not always be available. Teaching staff should contact CloudDeakin support teams to discuss mobile device access for staff and students.

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